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www.booksarabia.com is an e-commerce site set up to help professionals and people with interest in the Arabian Gulf region to buy books, magazines and art work in a fast, easy and enjoyable way.
We are committed to providing an excellent level of customer service, so if you can’t find answers to your questions below, feel free to send us an e-mail with your queries and we’ll get back to you straight away customerservice@motivate.ae
Frequently Asked Questions Menu
Click on the following links to go directly to individual help topics.
SHOPPING ONLINE
Using www.booksarabia.com
Locating a product
Placing an order
Paying
Delivery
Your Account
PUBLISHING WITH MOTIVATE
Submission guidelines
SHOPPING ONLINE
Using www.booksarabia.com
Why should I buy books from www.booksarabia.com?
-This bookstore is open 24 hours a day, 7 days a week - available wherever you are in the world.
-Our search and browse facilities mean you will quickly find what you are looking for.
-Our fantastic online discounts make you tremendous savings.
-You can pay in a manner most suitable to you and you have the assurance of receiving your order within a clearly defined time period.
-All of this is backed by world class customer care services.
Why should I register with www.booksarabia.com?
On registration, you become a valued customer. This means we collect essential information on about how better to tailor our promotions, products and services to you. We guarantee that this information in not sold or passed to any third party without your prior consent. To read our privacy policy click here. For more help on how to manage your account see below.
How do I register?
Just click on 'login' in the top left-hand corner of any page and follow the instructions to sign up.
Locating a product
How do I locate a product?
Use the “Search” function at the top of each page to search across all products with a particular keyword (eg: sand, thesiger etc.).
Alternatively, in the catalogue area of the home page, use “advanced search” to find particular items or browse at your leisure through the drop-down list of product categories.
What is the difference between search and browse?
Browse is a way of finding a product by checking different categories in a catalogue.
Search is a way of finding a product using specific references like author name, title, ISBN etc.
What is an ISBN?
ISBN stands for "International Standard Book Number." Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number, which is never duplicated. It's a 10-digit identification system. The ISBN refers to the specific edition (e.g. softback, hardback) and is usually located on the back of the book and on the copyright page.
How do I use advanced search?
- If you are looking for something in particular, but don’t know any of the details insert a related word into the keyword section and press ‘search’.
-A page will then appear with a list of possible matches, even if you have only inserted a partial word.
-Choose the entry that matches what you were looking for,or search again with a different word.
-Alternatively, if you know any of the details of the product you are looking for, you can enter them under “title”, “category”, “author” or “ISBN”.
-The more details you use, the narrower your search.
Placing an order
How do I order a product once I have found what I’m looking for?
-Once you have reviewed the details of the product you wish to buy, locate the ‘add to shopping cart’ button and click on it.
At this stage, if you have not already logged-in as a user, you will be asked to do so.
-You will then proceed to a 'shopping cart' page, where you should check you have ordered the right number and type of product. You can then decided to either ‘continue shopping’ and add more items, or proceed to ‘check out’
What is ‘shopping cart’?
Shopping cart is a virtual holding place for any products that you have selected from our online store. If you are registered with us, ‘shopping cart’ will hold all the products you select until you reach ‘check out’. You can access this area at any time during your visit to www.booksarabia.com by clicking on the shopping cart icon at the top or bottom of every page.
Can I save a product to buy later?
Yes. At the order page, simply click on ‘move to wish list’ and the product will removed from your ‘shopping cart’ to be saved until your next visit, or up to 90 days later.
What is a ‘wish list’?
This is where you can compile a list of all the products that you are interested in, until you are ready to purchase or remove them.
When you are ready to buy the product, just click on ‘move to cart’. If you’ve decided to delete the product, click ‘remove’.
Unfortunately, we are unable to provide this function for any of our original art works or rare and antiquarian books.
Paying
How are products priced at www.booksarabia.com?
-Prices of all products at www.booksarabia.com are displayed in both UAE Dirhams (AED) and US Dollars ($). Payments can be made in either currency.
-As an added online incentive, all of Motivate’s books are sold at least 10% below their list price.
How do I pay?
www.booksarabia.com offers two methods of payment: same day credit/debit card payment securely online, or cash on delivery (only available in the UAE). All credit/debit card orders are dispatched only once payment has been received and has cleared by our bank.
Are there any special restrictions on methods of payment?
-International orders can only be paid for by credit/debit card.
-Unfortunately, we can only accept credit or debit cards from Amex, Electron, Mastercard and Visa.
How do you ensure my credit/debit card payment is secure?
Your credit/debit card information is transferred directly to Emirates Bank International (UAE) in encrypted form as soon as you press ‘purchase’ on our system. We guarantee that your purchase is safe.
What is my billing address?
This is the address registered with your bank and to which your monthly statements are sent.
Delivery
How will my products be delivered?
Once your payment has been processed online, a receipt form will be available on screen for you to print out. A confirmation e-mail containing your order and shipment details will be sent to your e-mail address. The items you have purchased will be packed for shipping the same day and will be dispatched to your ‘delivery address’ as soon as your payment has cleared in our bank.
What is my delivery address?
The delivery address is the location to which you would like your purchase to be sent. At www.booksarabia.com, registered users can store a number of possible delivery addresses for future use.
How do I save a delivery address for future use?
Every address that you enter and use on booksarabia.com is saved automatically to your account. You can view and select any of these by clicking on 'Saved Addresses' in checkout.
Where do you deliver?
Worldwide.
How long will it take to deliver my items?
Credit/debit card orders are dispatched the same day by courier, Sunday-Thursday (according to a Middle East working week). Those received at the weekend, will be processed on the next working day (Sunday). Door-to-door delivery usually takes up to five days for international orders and two days within the UAE.
Do I pay any delivery charges?
Within the UAE, delivery is free. The rate for delivering your purchase internationally will be indicated in the ‘confirm details’ area of ‘check out’ before your payment is processed.
Can I track my orders?
Of course. We make every effort to ensure your order reaches you within the time periods specified above. If you have any concerns please feel free to check on the progress of your order by following the link to our courier service in the confirmatory e-mail that we send you. A record of your order is also kept in the 'My Account' area of booksarabia.com. We are also always on hand to help. Just send an e-mail to customerservice@motivate.ae.
What is your returns policy?
We can only accept returns when our packing staff are at fault. In the unlikely event that you receive a product that does not match your order, please contact customer service and we will refund any mailings costs for the item’s return and issue the replacement product free of charge.
Your Account
What is My Account?
My account is the area of booksarabia.com reserved exclusively for registered users. It allows registered users to manage their activity on the site, from purchasing products, to tracking deliveries, changing personal details and compiling wish lists for later use.
How do I access My Account?
During the registration process, users are asked to set a unique user name and password to log into this area. Once registered, you can login to your account at any time by clicking on 'login' in the top left-hand corner of any page. To return to the 'My Account' welcome page at anytime, just click on 'My Account' in the same area.
I’ve forgotten my password. What do I do next?
Proceed to login and click on the ‘forgotten your password?’ link. This will ask you to enter the e-mail address that you registered with for the site. You will then be e-mailed your password shortly afterwards.
What is ‘My Profile’?
'My Profile' is area where your personal details are stored. Please keep these updated, by clicking on edit to change address or telephone numbers.
How do I log out of booksarabia.com?
For security purposes it is important that you log out after every session on booksarabia.com. Just click on 'logout' in the welcome page of 'My Account', or go to 'logoff' in the top left-hand corner of any page.
PUBLISHING WITH MOTIVATE
Submission Guidelines
Motivate Publishing is happy to consider any project that you think will fit in with our current list. We are always open to exploring new avenues. Please follow the guidelines below:
I have a great idea for a book. How can I get it published by Motivate?
Send us a covering letter, synopsis and sample material to:
Submissions
Books Department
Motivate Publishing
P.O. Box 2331, Dubai
United Arab Emirates
What should my covering letter contain?
Firstly, we would like to know a little bit about you and your background; who you are, where you come from, and whether you have any specific experience with the type of project you’re proposing. Secondly, we really want to see that a project has been thought through from start to finish; how you think your project will fit with Motivate, have you researched your target markets, both in the UAE and elsewhere?
What should my synopsis contain?
This should be a simple breakdown of your project and its contents chapter-by-chapter, or section-by-section. This need only be 2 or 3 pages, but should act as a general overview, even if you have supplied all the material for us to consider too.
I’ve started producing something but I haven’t finished it yet. Can I still send it to you?
Yes. In the case of text, we generally prefer to receive only the first 3 chapters anyway, but we will consider whatever you have.
Do you accept book proposals by e-mail?
We prefer to receive hardcopies of material. Please either submit your proposal by mail at the above address or download and fill in the online proposal form here and fax it to us at +971 (0) 4 282 0428.
When will I hear back from you?
It takes approximately 6-8 weeks for us to process any submission. We will either contact you to arrange a meeting to further discuss your project, or issue you with a standard rejection notice and our apologies.
Can I talk with someone directly about my project?
Unfortunately, with such a busy department it is impossible for us to meet with every person who has come up with an idea for a book. We’d appreciate your cooperation in upholding these submission guidelines and ask that you be patient and wait for us to get back to you in due course.
You have rejected my project. Can I ask you why?
This is at the discretion of the book publishing manager. Often we do not have time to write a detailed reply. Our decision, however, must be treated as final.
Will you return my submission?
If you wish to have any material returned, please include a self addressed envelope and your telephone number. We do not accept responsibility for any loss or damage caused to material submitted to us, either during transportation to, or circulation within our offices.
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